Please note: Most InterAction activities are written back using a queue which allows them to be throttled and retried in case of an error or IA unavailability.

The following InterAction activities are typically set up by your Project Manager to be written back against contacts:

• Email Sent 
• Email Opened 
• Link Clicked 
• Email Forwarded 
• Form / Event Registration Submitted 
• Event Accepted 
• Event Declined 
• Email Unsubscribed 
• Email Bounced 
• New Contact Created

If you have the Vuture Events app the following activities can also be added to the contact record in IA:

• Event Attended
• Event No Show
• Event Walk In
• Event Cancelled

There is another option which can work for you, beside these standard Activities, and that is to use Campaign Types.  Using Campaign Types you can invent your own Activity Types for special mailing types and choose your own Summary text and Description text.  Using variable placeholder values such as {Campaign Name} means that the Summary text and Description can change dynamically, each time you use the Activity Type for a new campaign.  There is an article about using Campaign Types with InterAction here.

The information on this page, below here, describes the standard set up which is typically arranged with your Project Manager.

It is possible to use both standard activities and Campaign types at the same time. It's possible to write back activies to the company level, there's more information in this article.

Activity Summary Format Options

The summary of the Activity record is by default:  Vx Email Sent: {Email Subject}

The summary can be changed using the system configuration setting: "Admin.System.InterAction.Activity summary label" to be: {Email Subject} or {Campaign Name} or {Page Name}

2 more examples then could be Vx Email Sent: {Page Name} or Vx Email Sent: {Campaign Name}

If you wish to only have the subject line pull through in the activity and not the full container path, this can be configured by the support team to untick "Admin.System.Emails.Full activity summary".

It is also possible for the activity summary to be formatted including the container and campaign by checking "Admin.System.Emails.Full activity summary" which must be combined with "Admin.System.InterAction.Activity summary label" being set to "Email subject". In this case the activity summary will be formatted as: 

Vx Email Sent: {Container name} - {Campaign name} - {Email subject} 

(note this version currently only works with Email Subject)