If your instance has Email Analytics enabled, Vuture can track when your clients choose to Forward an email you send them using their email client.  The results of this tracking are shown in Vuture reports as Forwards. (The Email Dashboard report, for example).

Note:  This is different to the Forward to a Friend feature which you can read about here.

We can also track if the client chooses to Print the email.

 

Prerequisites

Your instance must have Email Analytics enabled.  Ask your Client Success Manager to ensure that Admin.System.Emails.Analytics Enabled is set to True.

This process does not work for all email clients.  Click here to see an article explaining which email clients will not work.

We do not track all emails - for example, not Notification emails.

 

How Does this Work?

The feature works by placing several pixels at the foot of all emails we track (so not Notifications, for example).  These pixels are hidden images which only load when the contact clicks Forward or Print in their email client.

Some clients choose to have tracking switched off.  You can do this globally or by container.  Click here to read more about email tracking, web tracking, cookies and privacy.

 

FAQ

Q. I need clarification on what triggers the Email Forwarded activity to be recorded: is it a contact clicking on the Forward to a colleague button, clicking Forward in their email client, completing the Forward to a colleague form or a combination? 

A. It is when we detect that they have clicked Forward in their email client.  If you want to see who used the Forward to a Friend feature that will be in the Form Submitted activities for the F2F form.