The Clean Bounces tool provides a single screen that lets you:
- View all contacts from a specific campaign or container who are currently in your bounce suppression folder
- See the most recent email that bounced
- Correct email addresses in your browser. This then automatically updates them in InterAction and removes the contact from your CRM bounce suppression folder
- share this page with someone without access to Vuture
Enable the Clean Bounces tool
Access to the functionality is controlled by a role-based feature. Ask your Vuture Administrator to enable the feature "Admin.Roles.Email.Clear Bounces" for the required roles.
You need to have the daily suppression download task enabled even if you are not using it for email sending. This is because we need your bounce suppression list to be loaded into Vuture. This can be done by your Vuture Administrator by following the instructions here
https://helpdesk.vutu.re/support/solutions/articles/1000206183 - it should be done for each InterAction instance you have connected to Vuture.
How use the tool
You can access the bounce cleaner from the email campaign screen by clicking on options then Clean Bounces.
Select the correct InterAction instance from the source dropdown.
We will display all the contacts in the bounce suppression folder that have bounced from this campaign.
Have a look through this list. If there are any email address that are incorrect or you need to update them can do so by typing directly in this email box. Once you are finished click Save and we will update your InterAction instance and remove these contacts from the suppression folder.
If you want to see all the bounced contacts from any sent email in this container tick Show bounced contacts form all campaigns in this container.
There is an option to share the bounce cleaning screen via a shared URL. Tick "Enable Public URL Sharing" to generate a link that can be shared with non-Vuture users. They will see the list of contacts without the options at the top of the page. They will be able to edit and save the email address. Untick to disable the sharing link.
The Email History column will provide a link to the Email History page for the selected row. This column is only visible to Vuture users and not to individuals who receive the shared URL link.
FAQ
1. If an email address is updated through the tool will a DCM ticket get created?
Yes if you have DCM rules enabled. All calls to InterAction that Vuture makes respect any DCM rules, further information can be found
here.
2. Contacts have bounced in my campaign but are not showing up in the tool
- The tool will only display contacts who have hard bounced 3 times in a row (or whatever your bounce suppression rule is set to) and have been put into your bounce suppression folder. If they have just bounced once in that campaign they do not appear in the tool since they are not suppressed.
- Bounces in your CRM bounce suppression folder are downloaded to Vuture on the schedule set up by your Vuture Administrator (typically daily). If a contact is not showing up it many because the contact has not yet been synced to Vuture.
