From time to time we may need to move your Vuture instance to newer or more powerful hardware. Here is an overview of that move process:

Why is the move required?

• Vuture are upgrading you to one of our newest and most powerful server
• Performance: It is important to put you on best performing servers to ensure maximum performance and avoid any performance issues
• Evolution: Servers evolve; this server is the most up to date 
• Security: Ensure you have the latest technology with the most up-to-date security
  
  

Impact on the Vuture platform and your CRM whilst we make the move:

• Your instance will be switched to maintenance mode – this means you cannot access the platform or make any sends during this time slot  
• No work can take place on the Vuture platform during this time 
• There will be no effect on your CRM
• There will be no downtime for your recipients and visitors
• You won’t see any change once the move has taken place  

Process from the Vuture side

• Put server in maintenance mode 
• Deploy the latest version of the software to your current server 
• Deploy the latest version of the software to your new server 
• Test the system on the new server using an entry in host files to simulate the DNS change
• Configure your email queue to relay through your old server for a few days after which we will switch to your new server
• Test email sending
• Test bounce processing
• Make the DNS change to point at the new server
• Take the system out of maintenance mode

Information and actions required from you for the move: 

• Time slot for the move: depending on the size and complexity we will let you know how long is required. This is normally between 1 and 4 hours. We recommend the end of the day to allow the DNS update to propagate 
• Check that you have allowed access from the new IP address to your CRM - this should be actioned and tested in advance of the move date
• Vanity URL DNS update - if you use any Vanity URLs where you control the DNS, we will need to co-ordinate the DNS update with you