If you can encounter an issue with export survey please follow these troubleshooting steps:

User Responses Report has gaps in data

Sometimes the system can output two rows in the user response report for a single survey respondent. Typically it looks like some data is missing from one of the rows but in fact the combination of the two rows is a single response where the user has clicked back in the survey and their session has expired causing the system to create second response entry for the remaining answers.

Please contact Vuture Support who can solve this issue by fixing responses that have been split across two rows.

User Responses Report has rows where data goes beyond the question column headings

This can happen if survey questions are re-ordered causing some responses to fail to map to the correct question headings.

 Please contact Vuture Support who can solve this issue by regenerating the question order for a survey.

SPSS Report has gaps in data or file size is very large

If a question is deleted in a survey this can cause the SPSS Report to have problems rendering since it expects each response to have a consistent number of answers.

Please contact Vuture Support who can solve this issue by cleaning up orphaned questions from a survey.