Overview
The Clean Bounces tool provides a single screen that lets you:
- View all contacts from a specific campaign or container who are currently in your global undelivered folder
- See the most recent email that hard bounced a third consecutive time and is now in your global undelivered folder
- Correct email addresses in your browser, automatically updating the contact email and changing their status from undelivered to subscribed
- Optionally generate a link that can be shared with someone outside of the platform allowing them to also clean up contact's email addresses
How to enable the Clean Bounces tool
Access to the functionality is controlled by a role-based feature. Ask your Account Manager to enable the feature "Admin.Roles.Email.Clear Bounces" for the required roles.
Please note: This feature is currently available for InterAction and Standalone.
How use the tool
Once enabled you can access the bounce cleaner from any email campaign by clicking on "options" at the top of the left hand window and scrolling down to "Clean Bounces" and clicking on the link.
In the right hand window select the InterAction instance you are interested in or "Vx" for Standalone and a list of all contacts will be displayed who have received an email from this campaign and are also in your global undelivered folder.
Please note: It may take a minute or two to display the data.
You can correct email addresses and click "Save" to update the contact and mark them as subscribed.
By default this screen displays suppressed contacts who have received an email from this campaign. Tick "Show bounced contacts form all campaigns in this folder" to look across all campaigns in the container.
There is an option to share the bounce cleaning screen via a shared URL. Tick "Enable Public URL Sharing" to generate a link that can be shared with non-Vuture users. They will see the list of contacts without the options at the top of the page. They will be able to edit and save the email address. Untick to disable the sharing link.
The Email History column will provide a link to the Email History page for the selected row. This column is only visible to Vuture users and not to individuals who receive the shared URL link.
FAQ
1. Contacts have bounced in my campaign but are not showing up in the tool.
- The tool will only display contacts who have hard bounced 3 times in a row (or whatever your Hard bounce suppression rule is set to). If they have just hard bounced once in that campaign, they do not appear in the tool since they are not suppressed globally.
