When sending email campaigns it's important for Vuture to be able to edit records in Salesforce OnePlace in order to send updates. If a record in OnePlace is being edited by another OnePlace user account when Vuture attempts to update it will return an error. To prevent this scenario follow these guidelines:

 

1. Ensure "Settings>Profiles>Session Times Out" rules for Users in OnePlace is set to 2 hours or less -- this will prevent users from accidentally leaving a OnePlace session open for hours on a record, in edit mode. 

2. Make all updates necessary to the OnePlace Function/Publication before sending emails. 

3. Avoid using mass update tools like the Data Import Wizard and the Data Loader when email campaigns are actively updating One Place records. 

 

If mass updates must be made during a large email send,  let your Account Manager know and Vuture can pause the CRM queue for you, while the necessary job is completed.