The Helpdesk includes:
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List of currently opened tickets: Each user can be set up to only see their own tickets or view the tickets for their company. This is done from "Customers.Contacts.Edit Contact.Can see all tickets from this company"
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Form to log new tickets: This shows the user-related helpdesk articles as they enter ticket details.
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Solution library: List of helpdesk solutions and articles. These are still being transferred from the old support site but the most commonly used articles should be available.
Access to the Vuture Helpdesk portal is via the "Helpdesk" button under the "Help" menu on the home page of the Vuture platform.
The button is enabled on a per role-basis by enabling the feature "Help.Helpdesk". Clicking on the button uses Single Sign On to log the user into the Helpdesk if they are already registered. If they are not registered they will be registered automatically and then logged in to the Helpdesk.
Accessing Helpdesk URLs
Every page on the helpdesk can be accessed through either the helpdesk URL or your Vuture instance URL.
For example this helpdesk page can be accessed through the helpdesk URL:
https://support.vutu.re/hc/en-us/articles/360020554117-Helpdesk-Access-For-Clients
or through your Vuture URL:
https://support.vutu.re/hc/en-us/articles/360020554117-Helpdesk-Access-For-Clients
In both cases you will need to be logged in to Vuture. The advantage of using your Vuture URL is that if you are already logged in to Vuture you will be automatically taken to the helpdesk page or if not logged in you will be taken to the Vuture login screen and once logged in taken directly to the helpdesk page.
