Overview

This article will walk you through how to use a 'Form Not Submitted' Trigger to send a Reminder to Register email to those who have not submitted the Prefilled RSVP Form. 

 

These instructions are meant for those who are using Vuture with CSV Lists or the Contacts Module, as well as, with InterAction.

 

Please note, Triggers is a requirement. If you do not have Triggers, please speak to your Account Manager. 

 

IMPORTANT: The Form Not Submitted trigger will email everyone on the list connected to the form who has not submitted the form, even if you have not emailed them. You should therefore ensure that you only use this trigger when you have mailed the same full list as setup in the trigger, without filtering.  

 

The mailing list selected in this trigger must be the same list that you originally mailed and linked through to the form. For this reason this trigger will NOT work for Blank Forms. This is because Blank Forms are not connected to a list and all contacts on the list in the trigger will end up being mailed.

 

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Step by Step Instructions

 

Please follow the below instructions to send a Reminder to Register email to those who have not submitted the Prefilled RSVP form by a certain date/time.

 

Please note: These instructions assume that you have already sent out an invitation with a link to your RSVP Form. To trigger this, please refer to this Help Desk Article first.

 

1. Create your Reminder to Register email. This could be a copy of your initial invitation and you update the language to something like, "There is still time to register to [Event Name]!".

 

2. Make sure your email is 'Published' otherwise click on 'Publish' > "Publish Now' to publish.

 

3. Navigate to the Triggers screen and click on '+ New Trigger'.

 

 

4. Give your Trigger a clear name for what this Trigger will do for you. For example, if it is going to send a 'Reminder to Register' email, name it "Send Reminder to Register".

 

Important: Do not enable the trigger just yet. Wait until this trigger is setup and enable it from the 'Trigger List' screen.

 

 

5. Select the 'Form Not Submitted' Trigger from the 'Trigger' drop-down.

 

 

6. Select the Date and Time you'd like to send the Reminder to Register email if a contact has not submitted the Prefilled RSVP Form.

 

 

7. Select your Prefilled RSVP Form.

 

 

8. In the 'Action' drop-down, select 'Send Email to Matches', to send this Reminder to Register email to contacts on the full marketing list who did not complete the Prefilled RSVP form by the date/time specified.

 

 

9. Leave 'Wait' set to 'None'.

 

 

10. Next, select the Reminder email you wish to send to those who have not submitted the Prefilled RSVP form by the date/time you specified above. Then, choose your FROM address.

 

11. (Optional) If you'd like to specify an email address for replies, please enter this email address into the 'Reply To' field.

 

12. Type in your Subject Line for this specific send. 

 

13. Choose the 'Email List Source' and 'Email List' you wish to send this 'Reminder to Register' email to (this should be the same list you sent the invitation to).

 

• Standalone (Vx List & Contacts Module): Select 'Vx' as your 'Email List Source' then the 'Email List' you wish to send this email to. This should be the same list you sent your invitation to.
• InterAction: Select 'InterAction' as your 'Email List Source' then the 'Email List' or Marketing list you wish to send this email to. This should be the same list you sent your invitation to. Then, select your 'Content Type' for this specific email. 

 

14. Click on the blue 'Save' button at the bottom left corner to save your 'Form Not Submitted' Trigger.

 

 

15. Double check that everything is correct (i.e. Date, Time, Email to send, Subject Line, etc.). Then when you're ready, from the Trigger List screen, check the box for 'Enabled' to enable your trigger. Your Reminder to Register email will send to contacts who have not submitted the Prefilled RSVP Form by the specified date/time.