Can the Email Devices Dashboard Differentiate Between Outlook Desktop and Outlook Mobile Opens?

  • Jan 30, 2026
  • Knowledge

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Can the Email Devices Dashboard Differentiate Between Outlook Desktop and Outlook Mobile Opens?
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Unfortunately, there is no way to reliably differentiate between a contact opening an email on Outlook for desktop or if they open the email on Outlook for mobile.

This is because it often uses the same user agent on the mobile application as it does on the desktop application.

See this article for more information on the Email Devices Dashboard.

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