There are two options for writing back link clicked activities to OnePlace:

 

1. Write links clicked into the email open activity

 

By default, Vuture records all links clicked by a contact for a specific mailing in a single activity, within the notes of the email opened activity. This is to avoid creating a separate activity for each click which could generate a large number of activities.

This behaviour can be overridden and a separate activity can be created for each link clicked by using option 2.

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  2. Write links clicked as individual activities

 

Alternatively you can write each link clicked as a separate activity in OnePlace which gives you more options for reporting.

 

If you would like this enabled please contact your Account Manager who will disable the system configuration setting: "Admin.System.Salesforce.Combine links clicked into one activity".

Note: this setting could create a large number of activities but makes it easier to search for links clicked in OnePlace.