The ContactEase Queue is used to write back many of the actions back to ContactEase and should be paused if your ContactEase is going to be down for more than an hour to avoid queue items being added to the errors table which happens after 5 failed attempts.

Please contact Vuture support who can do this for you by:

1. Disable the Vx Queue Task*: Click on "Admin.Services", find "VxQueueTask", click on "Edit", set "Task Enabled" to "False" and click "Update"

2. Restart the Vx Service: Go to VxManager (https://vxmanager.vuturevx.com) and find the client instance, click on the arrow button and select "Restart" then "Vx Service" - check the message says that the Service was restarted successfully.

This will stop the queue from processing.

To restart the queue once ContactEase comes back up:

Enable the Vx Queue Task*: Click on "Admin.Services", find "VxQueueTask", click on "Edit", set "Task Enabled" to "True" and click "Update"