To log a support ticket in the quickest way you can email support@vutu.re that will generate a ticket to the Vuture Support Team, you can reply back to the email which will in turn update the ticket automatically.

When logging a ticket please make sure you provide as much information as possible.  This should include the name of the container, campaign and email or webpage you are working on, as well as, any screenshots that clearly illustrate the issue.  This will help the Support team in their ability to assist you more quickly with any issues or questions.

If you have anything that requires urgent attention please call the support line. The Support numbers to call are located here: 

• UK and Europe*

• The Americas and Canada*

• Australia and Asia*

To help us deal with this promptly as possible can you forward on any additional information that will help the team progress the investigations that have started, things to consider:

• Summary of the issue
• What is the behaviour you are expecting
• What campaign are you working in (URL of the campaign is best)
• What list/report/contact/user/email is
• Are you the only user affected?
• Have you tried in a different browser? Are you getting the same results?
• Which browser and PC are you using, please visit this page and copy the URL from here into the ticket - https://www.whatismybrowser.com/
• Please add a screenshot of the issue you see.