Q. Which versions of ContactEase do you integrate with?
A. We can integrate with both the on premise and the cloud version of ContactEase.
How are email opens tracked?
Vuture, like all email platforms, records an open when the recipient either download images in an email or clicks on a link. It is important to understand that open rate are not 100% accurate because they are limited by these factors and since it depends on downloading images, recording an open can only occur if the recipient’s email client is capable of displaying images in email and images are not blocked. Clicking a link will always record an open with 100% accuracy so it is good practice to encourage your recipients to click through to content. This has the added benefit of indicating engagement to the recipient’s ISP which can also help deliverability rates.
Will search engines index my email campaign content?
There is a robots.txt file at the root of the URL used for your email campaigns with rules that tell search engines not to index the content. Well-behaved search engines will respect these rules and not index the content. Bear in mind that since these
URLs are publicly available it is possible for anyone who knows the URL to view the content.
The system doesn't record test sends in the database so we don't have the infomation required to be able to use forward to a friend.
Can I use animated GIFs in my email campaign?
Animated GIFs can be used in email campaigns but many email clients will not animate them (e.g. Outlook) and will only display the first frame, so make sure the first frame of the animation is suitable to be displayed as a static image.
There is no specific spam issue with using animated GIFs but they can be larger in file size than normal images which can set off spam filters.
Animated GIFs can't be uploaded using the normal image library uploader as they will be converted to static images. You can upload them manually if you have access to the HTML Admin feature otherwise contact support who can assist.
Why are my emails not being tracked?
No opens will be tracked if the email has no body tag as we add the tracking image to closing </body> tag of our emails.
If you have created your own email templates please check that they contain <body> tags.
Do recipients receive plain text emails?
We send emails by default as multi-part with both the HTML version and a plain text version that is automatically generated from the HTML. If the receipient's email client only supports plain text then they will see the plain text version. You can see the plain text version of the email by clicking on email options then plain-text (if this is not visible contact your administrator or Vuture support since you may not have access)
How do I whitelist my Vuture server so that internal emails are not blocked?
To avoid emails from Vuture getting blocked or marked as spam by your internal mail systems you should whitelist the either your Vuture sending IP address and/or the sending return-path/bounceback address.
You can get your Vuture sending IP by clicking on the Check DNS button against the "Admin.Settings.Emails.HELO" configuration setting.
You can get your sending domain from the "Admin.Settings.Emails.Bounceback Address" configuration setting.
Please contact Vuture Support or your Account Manager for help with getting this information.
You can provide this information to your IT department so they can add this exception to your internal mail systems.
Does the type of from address affect spam checkers?
Some spam checkers do look at the from email address and apply a small weighting if it looks likes a generic address rather than a personal address. In our experience this is a low rating compared to other factors such as the content of the email. A recipient may also be more likely to whitelist what looks like a personal from address but again this much more likely to be driven by whether they opted in to the email or it has valuable content that they want to engage with.
How do we record the open rates of our sent emails?
When we display totals of email opens in a campaign and/or monthly stats or when we display an open time, we are always considering just the first open.
We do record multiple opens on each email, but we only display that information in the compound view report.
How do I lookup my sending IP address?
To find your sending IP address send yourself a test or real email from the system. The sending IP address can be found in the message headers. To find the message headers use the information in this link https://support.google.com/mail/answer/22454?hl=en . To make the headers easier to read you can paste them into this tool: https://testconnectivity.microsoft.com/ - select the Message Analyzer tab and paste in the message headers. Look for the submitting host for the first hop and this will give you the Sending IP address.
Why can my forms can be submitted without required fields?
If your forms are not being validated correctly (e.g. they can be submitted without required fields or email validation is not being checked) it is likely the validation script has been applied incorrectly or has not been added to form at all.
There is an automated way to ensure that form validation scripts are always applied. This can be enabled in "Admin.System.Forms.Force Validation". This will automatically load a centralised JavaScript file called bootstrap.js into all your forms which will check for validation before a form can be submitted.
How can I rename my campaign?
If you go into your campaign, website or brochure and select "options" from the top left icons then select "properties" you can rename your existing title.
Am I able to recall an email that has been sent?
If you have already sent an email to your distribution list there is no way to recall that email.
If you have scheduled an email to send at a certain time you can cancel the mailing by pressing "cancel email" this will put a copy of the email back into the compose email folder for you.
How can I add calendar invites to my email?
See this helpdesk page for details.
What are international spam laws?
Please see the link below for detailed information regarding international data laws including spam compliance:
http://uk.practicallaw.com/resources/multi-jurisdictional-guides/dataprotection-mjg
Section 19 for each country explains the requirements are imposed on the sending of unsolicited electronic commercial communications (spam) by each country.
How can I advise recipients to whitelist my emails so they don't get caught in spam filters?
There are usually two places where emails get blocked or caught in spam filters:
Firstly the recipient's email client (e.g. Outlook) can mark email as junk, which can happen automatically or by the recipient choosing to block specific senders. If your problem is with individuals at a given organisation (rather than everyone at the organisation) you can ask recipients to add you to their Safe Senders list.
Secondly the organisation you are sending to will have mail gateways that scan incoming email and use rules to decide whether to block or allow mail through. To avoid being blocked, which can happen inadvertently, the organisation's email administrators can add a rule to allow your mail through.
In both cases you should provide both the "Display From" address - which is the from email address you choose when sending the email - and the "Bounce Address" which is the underlying email address that the email is sent from and to which bouncebacks are sent back to - this is unique to your instance of the platform and Vuture support or your account manager can provide you with this information. Ask your recipients and/or the organisation's email administrator to whitelist the domains for both of those "From" emails addresses.
How does Vuture manage which E-Mail Type to send to in Contact Ease?
Vuture will default to the email-type "E-Mail". This value is configurable during initial implementation and by contacting your Account Manager. If no email is set for the Contact's designated email type then Vuture will automatically use the first alternate emails found for the Contact record's Email fields in Contact Ease.
