Back-End Maintenance Mode

If for any reason you want to prevent Vuture users from accessing the system you can put it into maintenance mode. 

This prevents anyone from being able to login to the system and make any changes. 

If they are logged in when the system is put into maintenance mode they will be logged out.

A message is displayed to the Vuture user saying that the system is currently in maintenance mode.

This does not affect any email sends that have been scheduled or anyone accessing content in an email or web page.

Please contact Vuture Support if you would like to use the maintenance mode function which is under Admin.Settings.Maintenance.Is Under Maintenance

To take the system out of maintenance mode a Vuture Administrator must log in. They will be prompted with a URL to the Maintenance settings screen which will allow them to take the system out of maintenance.

Front-End Maintenance Mode

If you need to temporarily stop recipients from accessing pages or filling in forms (e.g. if you are taking your InterAction down for a period of time) you can create a notice page in a Vuture email campaign or website and contact Vuture Support with the URL of the notice page and our technical team can add a redirect for the required period.

When the front-end maintenance mode is enabled, contacts clicking through to online versions of emails, landing pages or forms will be redirected to the notice page. Vuture users will still be able to use the system (unless back-end maintenance is also enabled) and edit pages.

This redirect is set by entering the redirect URL (which can be a Vuture or external URL) including the http:// or https:// into the setting "Admin.System.Maintenance.Front End Maintenance URL" and enabling "Admin.System.Maintenance.Is Front-End Under Maintenance".

 

IMPORTANT: when switching the front-end out of maintenance as well as unticking "Admin.System.Maintenance.Is Front-End Under Maintenance" (you don't need to remove the URL) you also need to recycle the front-end at "Admin.Tasks.Recycle Vx Front-End".

 

Technical Information

Before the automated settings for front-end maintenance were available front-end redirects were created using the following code can in the web.config in exchange-sites adding the rule inside the <system.webServer> section. This is included here for reference.

 

<rule name="Maintenance redirect except email handler" stopProcessing="true"> 
<match url="(.*)" /> 
<conditions> 
<add input="{REQUEST_URI}" negate="true" pattern="^/email_handler\.aspx" /> 
<add input="{REQUEST_URI}" negate="true" pattern="(\.css|\.png|\.jpg|\.gif|\.jpeg)" /> 
</conditions> 
<action type="Redirect" url="http://noticepage.com"" redirectType="Temporary" /> 
</rule>