As described in InterAction online documentation, the Q4 Oct 2017 release (Update 64) addresses the following issues:
- Clicking "View as Full Page" within the Activities and Appointments sections of contact overview pages leads to an "HTTP 404" error. (71037)
- Mail merge templates don't display properly within the dialog when you have more than ten templates. (70667)
- Advanced Import generates error "[E1400] The website address is invalid" when matching contacts by email address despite the email address being valid. (58083)
- Unable to delete bulk contacts from working lists and marketing lists in the Web Client. (71081)
- Includes Web Client support with Safari and Chrome browsers on Apple operating systems. (70249)
- Includes support of Citrix Xen App 7.6 and 7.9 (69305)
Note:None of the above should have any implication on integration with Vuture and are mostly functional enhancements. The full details on how to upgrade to Update 64 can be found at: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1099285
Installation Instructions:
This Application Server update is a complete install and can be installed on a machine that does have not a prior version of the InterAction Application server. If you have customizations applied to the Application Server, it may be necessary to uninstall the Application server, remove the files and install this update. Any customizations can then be applied to the new installed files.
We recommend backing up the Application server files before applying this update to reference any customizations and configurations to the application server. The Application Server default install folder is in the following location -> <Install Drive>:\Program Files\LexisNexis\InterAction\AppServer
1. Stop the Windows Service "InterAction Application Service".
[Optional step] Uninstall the InterAction Application Server via the Control Panel.
2. Download IA62_AppSrv_64_Update64.zip or IA62_AppSrv_32_Update64.zip and save the file. Unzip the file in a directory that has been created on the hard drive directly off the root of the drive (to ensure the path is a short path) such as d:\UpdatesQ4Appserver
3. If the Operating System of your IA Application Server is at least Windows Server 2012, then you need to delete all of the files in the following directory:
<Install Drive>:\Program Files\LexisNexis\InterAction\AppServer\work\Catalina\localhost\_\org\apache\jsp\jsp
The files will be recreated when the service is restarted.
4. Run the setup.exe to begin the installation and follow the prompts.
5. Using NotePad, edit the InterAction.cfg in '[drive]:\Program Files\LexisNexis\InterAction\AppServer\iahome' and add the following lines to the bottom of the file:
#versioning constant for Javascript and CSS files
jsVersion = 120
Save the change to the file.
6. Delete the InterActionTest.jar file in the following directory if it exists: \Program Files\LexisNexis\InterAction\AppServer\webapps\ROOT\WEB-INF\lib
7. Start the Application Server service.
Note: reboot the server if prompted after applying the update.
8. Additional steps will need to be taken in order for mail merge and DRS to continue working after applying Update 6.20.62, or higher. The extra steps are only required for those two things. Please see the following document for more details: InterAction Application Server Supplemental Guide. Please note that if you have already gone through these steps then no further action is required. You don't need to perform any additional steps.
Here are the two files mentioned in the document that need to be downloaded:
